Thank you for shopping with LECHUZA UK. We strive to provide fast, reliable, and transparent shipping services across the UK.

Delivery Cost

• We offer free delivery on all orders over £30 within the UK Mainland.
• For orders under £30, a delivery fee of £3.99 will apply.
• All advertised delivery charges, including free delivery, apply only to UK Mainland addresses.
• Deliveries to offshore postcodes (Scottish Highlands, all islands, Northern Ireland) will incur additional fees ranging from £10 to £50.
• For deliveries outside the UK Mainland free delivery zone or to the Republic of Ireland, please contact us directly for a shipping quote.

Tracking Your Delivery

• Once your order is dispatched, you will receive a confirmation email with tracking details.
• We use multiple trusted courier partners based on order size, weight, and destination.
• Tracking links and estimated delivery times will be provided when available.
• If tracking is not available for your order, we will inform you via email and provide delivery updates as necessary.

Delivery Time

• We aim to deliver your order within 1-4 working days after dispatch.
• Order Cutoff Time: Orders placed before 2:00 PM (GMT) will be processed the same business day. Orders placed after 2:00 PM will be processed on the next business day.
• Processing Time: 0 to 1 business day (Monday to Friday) – time taken to prepare and package your order.
• Transit Time: 1 to 3 business days (Monday to Friday) after dispatch.

Shipping Carriers

We partner with reputable couriers to ensure your packages arrive safely and on time. Our main carriers include, but are not limited to:

• Royal Mail
• DPD

Taxes and Duties

• All prices listed on our website are inclusive of VAT (Value Added Tax).
• Customers within the United Kingdom are not required to pay any additional taxes, customs duties, or handling fees upon delivery.

Delivery Delays and Exceptions

Please note that delivery times may be affected by unforeseen circumstances such as extreme weather, courier delays, or public holidays. We appreciate your understanding during such events.

Contact Us

If you have any questions about your delivery or need assistance with shipping, please contact us at:
Email: [email protected]
Phone: 0203 929 3489
Customer Support Hours: Monday to Friday, 9:00 am – 5:00 pm

Business Information

• Company Name: Instadecor Ltd
• Business Address: B2/B3 Portland Cl, Houghton Regis, Dunstable, LU5 5AW, United Kingdom
• VAT Number: GB 248 4495 71

We only replace LECHUZA planters under warranty if they are defective or damaged within the warranty period 3 years. You must follow our planting instructions you receive with your order confirmation. Otherwise, a warranty claim could be declined

Collection orders customers will be called when the item is allocated to our Dunstable warehouse for collection. If you require a next day collection, please call first before ordering, we are distributed over 4 hubs and not all stock is allocated to the collection warehouse.