Return and Refund Policy
Thank you for shopping with LECHUZA. We want you to feel confident when shopping with us. If you’re not fully satisfied with your purchase, we’re here to help.
Return Period
You have the legal right to return your item within 30 days of receiving it.
To qualify for a return:
- The item must be unused, undamaged, and in the same condition as when you received it
- It must be returned in its original packaging, including all accessories and documentation
We reserve the right to deny returns that do not meet these conditions.
Non-Returnable Items
Unless defective or damaged, the following items cannot be returned:
- Gift cards or vouchers
- Clearance or final sale items (if marked as such on the product page)
How to Return Your Item
- Email us at [email protected] within 30 days of receiving your item to request a return.
- Please include your order number and reason for return.
- Carefully repack the item in its original packaging.
- Ship the item to the address below. We recommend using a tracked delivery service.
Return Address:
Instadecor Ltd
B2/B3 Portland Close
Houghton Regis
Dunstable
LU5 5AW
United Kingdom
If you are returning an item because you changed your mind, you will be responsible for the return postage costs.
Refund Process
Once we receive and inspect your return, we will notify you via email. We will inform you whether your return has been approved or rejected.
If approved, your refund will be processed within 3–5 business days, and the amount will be automatically credited to your original payment method.
Missing or Delayed Refund?
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card provider – it may take time for the refund to appear.
- Contact your bank – processing times may vary.
If you’ve done all of the above and still haven’t received your refund, contact us at [email protected].
Contact Us
Have questions about your return or refund? Reach out to us:
Email: [email protected]
Phone (UK): 0203 929 3489
Customer Support Hours: Monday to Friday, 9:00 am – 5:00 pm
We aim to respond to all queries within 24 hours.
Business Information
- Company Name: Instadecor Ltd
- Business Address: B2/B3 Portland Cl, Houghton Regis, Dunstable, LU5 5AW, United Kingdom
- VAT Number: GB 248 4495 71