You have the legal right to refund if you return your faulty item within 30 days of receiving it. Your item must be in the same condition that you received it. It must also be in the original packaging.
Our return address is: Instadecor Ltd, B2/B3 Portland Close, Houghton Regis, LU5 5AW.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Contact Information
- Business Name: Thelechuza.co.uk
- Email: [email protected]
- Phone (UK): 0203 929 3489
Customer Support Hours: 9:00 am – 5:00 pm (Mon–Fri). We aim to respond to all emails within 1-2 hours.
Business Information
- Company Name: Instadecor Ltd
- Business Address: B2/B3 Portland Close, Houghton Regis, LU5 5AW
- VAT Number: GB 248 4495 71